Trustwave PCI Rapid Comply Clover PCI Scan: Host Not Detected...

By Santa Barbara Merchant Services on May 17, 2018 at 09:12 PM

Is your monthly PCI Scan coming back as "Host Not Detected".  Here is a more in-depth article on the subject:  https://www3.trustwave.com/support/kb/Article20965.aspx.

You can try to follow these directions which we agree is difficult:  https://www3.trustwave.com/support/kb/Article20965.aspx

Or you can dispute the findings with the following answer once per quarter.  (See below).

*** Note the dispute must be received and processed prior to your next scheduled PCI scan.  If the Scan is scheduled for a day or two you should wait till that scan is complete before starting the following dispute.

I am disputing for another reason
1)  I am using my Firewalls to block ALL traffic, including Trustwave’s scanner.
2)  I am not using ‘active protection systems’ against Trustwave’s source IP’s.

If Santa Barbara Merchant Services is your credit card processor just send us an email at [email protected] for assistance.







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