Is your monthly PCI Scan coming back as "Host Not Detected". Here is a more in-depth article on the subject: https://www3.trustwave.com/support/kb/Article20965.aspx.
You can try to follow these directions which we agree is difficult: https://www3.trustwave.com/support/kb/Article20965.aspx
Or you can dispute the findings with the following answer once per quarter. (See below).
*** Note the dispute must be received and processed prior to your next scheduled PCI scan. If the Scan is scheduled for a day or two you should wait till that scan is complete before starting the following dispute.
I am disputing for another reason
1) I am using my Firewalls to block ALL traffic, including Trustwave’s scanner.
2) I am not using ‘active protection systems’ against Trustwave’s source IP’s.
If Santa Barbara Merchant Services is your credit card processor just send us an email at [email protected] for assistance.